Character: 7 Secret Issues in the Confession Booth
Let’s dissect an effectual confession
What is the anatomy of a real effectual apology? 1. An apology ask for forgiveness a. without expectation or demand; and 2. An effectual apology acknowledges the pain that has been inflicted“ a. Acknowledge the nature and extent of the victims' suffering 3. No excuses, no defensive explanation a. 100% responsibility for causing the suffering; 4. A credible plan to rectify and fix the wrong-a promise to fix it a. Amends and followed through by a commitment. An apology is the superglue of life. It can repair just about anything …make amends immediately It’s easier to eat crow while it’s still warm” (Lynn Johnston )… (Dan Heist) Spitzer Resignation Click here: Governor Eliot Spitzer Apology For Prostitution Ring In the past few days I've begun to atone for my private failings with my wife, Silda, my children and my entire family. The remorse I feel will always be with me. Words cannot describe how grateful I am for the love and compassion they have shown me.
From those to whom much is given, much is expected. I have been given much — the love of my family, the faith and trust of the people of New York, and the chance to lead this state. I am deeply sorry I did not live up to what was expected of me.
To every New Yorker, and to all those who believed in what I tried to stand for, I sincerely apologize. I look at my time as governor with a sense of what might have been, but I also know that as a public servant, I and the remarkable people with whom I worked have accomplished a great deal.
There is much more to be done and I cannot allow my private failings to disrupt the people's work. Over the course of my public life I have insisted, I believe correctly, that people, regardless of their position or power, take responsibility for their conduct
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JetBlue apology— Click here: Jet Blue Confession David Neeleman "we are sorry and embarrassed. But most of all, we are deeply sorry...(for) the worst operational week in JetBlue's seven year history." "Words cannot express how truly sorry we are for the anxiety, frustration and inconvenience that you, your family, friends and colleagues experienced....JetBlue was founded on the promise of bringing humanity back to air travel, and making the experience of flying happier....We know we failed to deliver on this promise last week....You deserved better - a lot better...and we let you down." : $25 voucher for 30-60 minute delays, $100 for 1-2 hour delays, free trips for 2-3 hour delays and a full $1000 for customers who are involuntarily denied boarding
No excuses, no defensive explanation—just a straightforward acknowledgement of the pain experienced by passengers and a very credible promise to fix it. . The costs to JetBlue will be incredibly high, but the potential payoff will be even higher over time.
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